All cots are subject to availability.

Please note, at check-in, guests must provide the credit card used to make the reservation.

Check-in hours are from 14:00 on. Guests checking in earlier will be required to pay an additional 50% on that day. Please note that rooms are subject to availability for checking in earlier.

According to the Brazilian Federal Law 8.069/1990, minors under 18 years of age cannot check into hotels unless they are accompanied by their parents or a designated adult. If the minor is accompanied by an adult other than his parents, it will be necessary to present a written authorisation for the minor to check into the hotel. Such authorisation must be notarised and signed by both parents.

All minors under 18 years of age also need to present a valid ID with photo, to prove their identity and that of his/her parents. This must be presented even if a minor is accompanied by his/her parents.

Those who choose to book THE LEVEL room category at the Meliá Brasil 21 Hotel will enjoy a package that includes access to the Exclusive Lounge located on the 2nd floor. This lounge offers special amenities such as private check-in and check-out service, concierge assistance, availability of snacks throughout the day and a daily Happy Hour from 6:30 pm to 9:30 pm, among other benefits.

Los huéspedes deberán mostrar un documento de identidad válido y una tarjeta de crédito al realizar el registro de entrada. Ten en cuenta que todas las peticiones especiales están sujetas a disponibilidad y pueden comportar suplementos.